Service Charter

Sogeaal publishes every year its own Service Charter according to the scheme indicated by the ENAC APT Circular 12/02, in collaboration with ENAC local Management Unit of the Service Charter, followed by final approval by the Civil Aviation Authority Operations Department.
An extract of 33 indicators and also the objectives of PRM assistance levels will be published annually and distributed to the public, in order to provide users with a helpful tool for direct assessment of the level of services offered.
The Service Charter is accompanied by the "Guide to use services" and the map of the airport.

During 2010 more than 2,200 checks have been performed to ensure objective monitoring of service levels at Alghero airport, with the task of verifying the quality of performance on the main services provided to passengers (baggage, check-in, cabin baggage security control, ticketing service, disembarkation of the first passenger and passport control).
Related to the levels of satisfaction expressed by passengers, they were conducted over 600 interviews, conducted in two sessions during the year, both high and low season in order to have a complete picture of the service offered and the needs expressed by passengers. The contents of the questionnaires and reference methods of investigations conform to the circular APT12 ENAC.
Globally, 92% of those surveyed in 2010 were satisfied with the service received at the airport.

You can contribute to improving quality by sending us your comments
or complaints in any of the following ways:

Fax: (+39) 079 935282/935219/935011/
E-mail: algheroairport@sogeaal.it
Mail: Sogeaal Relazioni con la clientela
Regione Nuraghe Biancu
Aeroporto Alghero Fertilia
07040 Alghero (SS)
Italy

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