Guide for passengers special assistance (PRM)
SOGEAAL is responsible for assisting passengers with reduced mobility at the Alghero Airport, in accordance with Regulation (EC) 1107/2006 on the rights of persons with reduced mobility in air transport.
In accordance with the regulation, requests for special assistance should be made directly to airlines, travel agencies, or tour operators, at least 48 hours prior to the scheduled departure date.
At the airport, you can report your arrival to receive the booked assistance.
Call points are provided in a clear and accessible format both inside and outside the airport.
Persons in charge of assistance will come to pick up the PRM and, if necessary, help him in registering at check-in desks.
It is important to arrive at the airport within the time indicated by the airline, travel agency, or tour operator.
In the absence of precise indications, it is necessary to arrive at least two hours in advance of the published time of the flight at the call point, or an hour earlier if you come directly to the check-in counters.
The management company of Alghero Airport, with our qualified crew and the necessary equipment, can guarantee the right assistance to those with disabilities or reduced mobility, allowing them to:
At the time of booking it is important to specify what type of assistance is required:
Alghero Airport can be reached by car, taxi or bus.
The taxi stands are located in front of the terminal.
Since not all buses are equipped with platforms for wheelchair access, it is necessary to contact the ground transport company to book / confirm the service in advance.
In order to check availability and bus timetables, please visit this Alghero Airport web page.
Assistance is provided at the airport for arrivals, departures, and transit.
Upon arrival, passengers who need assistance can activate this service at one of the following points:
It is also possible to contact the operators via the reference numbers located at the help points.
The call points with intercom are located:
Courtesy Room (Sala Amica), is a lounge located in the check-in area, reserved for passengers with reduced mobility and special needs where they can stay until the time of boarding.
To take advantage of this free parking, you must show the following documents to the staff at the cash desk before parking and also before leaving the carpark:
Airport Quality standard list
Method to file a claim:
Sogeaal, certified UNI 9001:2008, handles complaints as determined by its Quality System in compliance with UNI 10600.
You can submit comments by mail, email or fax to the following addresses:
Sogeaal Relazioni con la Clientela
Regione Nuraghe Biancu
Aeroporto Alghero - Fertilia
07041 ALGHERO (SS)
Fax +39 079 935282
E-mail: [email protected]
For all instances not applicable to Sogeaal direct responsibility and for which a different party must answer, Sogeaal undertakes to manage and ensure all refunds subject to authorization by the carrier with whom the passenger had stipulated the travel contract. For suggestions or complaints, passengers can use special forms that can be found in special dispensers located at the check-in and departure halls. All complaints received via mail or e-mail, are cataloged in a report based on their nature, the date of receipt and processing date. Complaints represent a further means of continuous improvement for Sogeaal, always attentive to the needs of its passengers.
Application form: Complaint form in pdf file
Pointing of deadline for the acknowledgment
The process for resolution of complaints within 14 days from the receipt, compared to the 30 established by the regulation, can be applied to all those complaints for which can be quickly carried out the investigation of what happened and that usually does not require documentary research, for which is needed different time.
Send us a complaint or a suggestion